Poker88 is fully committed to protecting your privacy and personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This document clearly sets out what we collect, how we use it, and your rights as a user.
Six core principles that guide how poker88 handles your personal data
All data transmitted between your device and poker88's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's major banks, including Maybank and CIMB. Your data cannot be stolen or intercepted while in transit.
Poker88 does not sell, rent, or permit any external party to use your personal data for commercial purposes. Your data belongs to you — we use it solely for the purposes stated in this Privacy Policy.
Poker88's entire data handling operation is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We have an appointed Data Protection Officer to ensure ongoing compliance and to handle any privacy-related concerns.
You have the right to access, correct, and delete your personal data held by poker88. You may also withdraw consent for marketing communications at any time through your account settings.
Poker88 only collects data that is strictly necessary to provide our services to you. We do not collect excessive information, and every category of data collected has a clear and legitimate purpose.
Your data is not kept indefinitely without reason. poker88 maintains a clear retention policy for each data category — when data is no longer needed, it is securely deleted or anonymised in accordance with established procedures.
Poker88 is an online casino and Sports Betting platform operating in Malaysia, serving players who enjoy Baccarat, Blackjack, Roulette, Virtual Sports, Football (Malaysia Super League, EPL), and a wide variety of other popular games. In providing these services, poker88 needs to collect and process certain personal data from our members.
We take this responsibility seriously. This Privacy Policy is written in Bahasa Malaysia to ensure all Malaysian members can understand it clearly – not merely as a legal document full of jargon, but as a genuinely useful guide to how your data is handled.
This policy applies to all personal information collected through:
Poker88 collects several categories of personal data for different purposes. Below is a detailed explanation of what we collect and why:
Full name (as per MyKad), date of birth, Malaysian identity card number (MyKad), active Malaysian phone number, email address, residential address, and account details such as username. This data is collected during initial registration and the KYC process.
Information related to deposits and withdrawals in RM, including payment methods used (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX via Maybank2u or CIMB Clicks), transaction history, account balance, and betting activity records. We do not store full card numbers — only the last few digits for verification purposes.
Game records including the types of games played (Baccarat, Blackjack, Slots, Football, and others), session times and duration, as well as total bets, winnings, and losses. This data is essential for legal compliance, dispute resolution, and responsible gaming monitoring.
IP address, browser type, device operating system, screen resolution, location data (country/city — not precise GPS), session cookies, and access log data. This information is used for account security, fraud detection, and platform performance improvements.
Records of interactions with poker88's customer support team via live chat, email, and other channels. This includes conversation content, interaction timestamps, and assigned support ticket numbers.
Poker88 uses collected personal data solely for legitimate and necessary purposes. Below is a full list of how your data is used:
Poker88 does not sell or transfer your personal data to any party for marketing or commercial purposes. However, there are limited circumstances where we may need to share certain information with trusted third parties:
Poker88 continually invests in its data security infrastructure to ensure your personal information is always protected to the highest standard. The following are the key security measures we have in place:
All communications between your browser and poker88's servers are encrypted using TLS 1.3 with 256-bit SSL encryption – the highest standard in the industry.
Personal data stored in poker88's databases is encrypted using AES-256 — your data remains unreadable even in the event of unauthorised physical access to the database.
Poker88 members can enable 2FA to add an extra layer of security to their accounts. We strongly encourage all members to make use of this feature.
Poker88's security systems monitor all account activity and transactions in real time, 24 hours a day. Any unusual activity will trigger an automatic security review.
Only poker88 employees with a legitimate business need are granted access to members' personal data, and all such access is logged and monitored.
Poker88 conducts regular independent security audits to identify and address any vulnerabilities in our data protection systems.
Poker88 uses cookies and similar tracking technologies to enhance user experience, ensure security, and understand how our platform is used. Below is an explanation of the types of cookies we use:
| Cookie Type | Purpose | Duration | Rejectable? |
|---|---|---|---|
| Important | Session logins, account security, RM transaction processing | Session only | No (required) |
| Functional | Save language preferences, display settings, and game preferences | 1 year | Yes |
| Analytics | Anonymous usage statistics, platform improvements | 2 years | Yes |
| Security | Fraud detection, trusted device verification | 30 days | No (required) |
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality of the poker88 platform, including your ability to log in and make transactions.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data held by poker88:
| Your Rights | Description | Available |
|---|---|---|
| Right of Access | Request a copy of the personal data we hold about you | Yes |
| Right to Rectification | Requesting the correction of inaccurate or incomplete data | Yes |
| Right to Erasure | Request deletion of your data when it is no longer needed | Conditional |
| Right to Withdraw Consent | Withdrawing consent for marketing communications | Yes |
| Right to Complain | Filing a complaint with the Malaysian Personal Data Protection Commissioner | Yes |
| Right to Portability | Receive your data in a machine-readable format | Conditional |
To exercise any of the above rights, please submit a written request to poker88's Data Protection Officer by email at privacy@poker88-jit.com. We will process your request within 30 business days. Please note that certain rights may be subject to exemptions under PDPA 2010 or other applicable legal requirements.
Poker88 does not retain your personal data longer than necessary for the stated purposes. The following are our data retention guidelines:
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to you.
Poker88 is a platform intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21.
Should we find that an individual under the age of 21 has successfully registered an account, we will:
If you know or suspect that a child or underage individual is using the poker88 platform, please notify us immediately by emailing support@poker88-jit.com.
Poker88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or platform updates.
When we make material changes to this Policy, we will notify you via:
The "Updated" date at the top of this document always reflects the date of the latest revision. Continued use of the poker88 platform after a change notice is considered acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how poker88 handles your personal data, please contact us through the following channels:
Privacy@poker88-jit.com
Response within 3 business days
Live chat within the poker88 platform
Bahasa Malaysia & English
Support@poker88-jit.com
For general enquiries
Complaints may be submitted to the Department of Personal Data Protection Malaysia (JPDP) if you are not satisfied